Terms and Conditions

Last Updated: April 2026

1. Introduction and Acceptance of Terms

Welcome to Unitech Home Building Maintenance L.L.C. These Terms and Conditions govern your use of our website, starting from our home page, and the professional appliance repair services we provide across Dubai. By accessing our site, booking a service online, or interacting with our technicians on-site, you formally agree to be bound by these terms as well as our detailed Privacy Policy. If you do not agree with any part of these terms, please refrain from using our services.

2. Corporate Identity and Trust Affiliations

Unitech Home Building Maintenance L.L.C is a fully registered, legal, and compliant entity operating within the United Arab Emirates. We proudly operate as an authorized service provider under our parent company / corporate entity. This relationship provides us with enterprise-level resources, advanced diagnostic tools, and extensive logistical support to serve you better. Furthermore, we collaborate directly with our certified maintenance partners to ensure that all repairs and spare parts meet the highest international factory standards. For complete transparency, all clients and partners are welcome to verify our registered location / Google Business profile.

3. Service Definitions and Scope

We offer a comprehensive range of home appliance repair services for both residential and commercial clients. If you wish to learn more about our company's history, strict hiring processes, and our mission to provide the best service in the UAE, please visit our about us page.

Our daily operations range from general maintenance to highly specialized technical interventions. For example, our certified team handles complex issues through our expert washing machine repair in Dubai. We also maintain dedicated brand specialists, offering services like authorized-level Samsung washing machine repair.

Service Areas and Dispatch

We dispatch mobile technicians from our central hubs to numerous specific zones to ensure rapid response. Whether you require immediate emergency appliance repair in JBR, scheduled maintenance through our appliance repair in Dubai Motor City team, or quick assistance via our appliance repair in Global Village dispatch, our terms of service apply uniformly. We also provide dedicated laundry equipment fixes such as washing machine repair in JVC and general appliance repair in Wadi Al Safa.

Diagnostics and Estimates

Upon arrival at your location, our technicians will perform a thorough diagnostic assessment. A standard call-out and diagnostic fee applies to all site visits. If you choose to proceed with the recommended repair, this diagnostic fee is typically waived or absorbed into the final cost, at the sole discretion of Unitech Home Building Maintenance L.L.C. All written estimates provided are valid for exactly 7 days from the date of issue.

4. 90-Day Warranty and Liability Limitation

We stand firmly behind the quality of our workmanship and the authenticity of the parts we supply for all brands we repair. Unitech Home Building Maintenance L.L.C provides an ironclad 90-day warranty on all replacement parts and labor.

• Coverage: This warranty strictly covers defects in the specific new parts installed and the direct labor associated with that specific installation.
• Exclusions: The warranty immediately voids if the appliance suffers subsequent faults unrelated to the original repair, damage caused by user negligence, power surges, pest infestations, or if unauthorized tampering occurs after our technicians leave.
• Liability Limitation: Under no circumstances shall Unitech Home Building Maintenance L.L.C be held liable for any indirect, incidental, or consequential damages arising from the failure of an appliance (e.g., food spoilage due to fridge failure, water damage from a leaking washer, or loss of business income).

5. Payment Terms

Payment for all services, including diagnostics, labor, and spare parts, is due immediately upon completion of the service visit unless a prior corporate account has been established in writing. We accept cash, major credit/debit cards, and approved UAE digital payment methods. Failure to settle invoices promptly will result in the immediate voiding of your 90-day warranty and may lead to legal action to recover outstanding debts.

6. Cancellation and Rescheduling Policy

We understand schedules change. If you need to cancel or reschedule, we require a minimum of 24 hours' notice. You can manage your booking by reaching out via our contact us portal. Cancellations made with less than 24 hours' notice, or instances where our technician arrives and is denied access, will be subject to a standard call-out fee to cover our logistical and fuel expenses.

7. Governing Law

These Terms and Conditions shall be governed by and construed entirely in accordance with the laws of the United Arab Emirates, specifically as applied in the Emirate of Dubai. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Dubai.

8. Modifications to Terms

Unitech Home Building Maintenance L.L.C reserves the right to update or modify these Terms and Conditions at any time without direct prior notice. Continued use of our services following any changes constitutes your formal acceptance of the new Terms. Please review this page periodically.